Who this policy covers

Pflugerville Roofing Pros ("we," "us," or "our") is a roofing contractor based at 1009 W Pecan St in Pflugerville, Texas, serving homes and businesses in Pflugerville, Austin and nearby Central Texas communities since 2004. This policy explains what personal information we collect through pflugervilleroofingcompany.com, over the phone, by text, by email, and in person during an inspection or project, and what we do with it.

It applies to homeowners, property owners and property managers who contact us, request an estimate, hire us for work, or browse the site. By using this website or submitting a request, you agree to the practices described here. If you do not agree, please do not use the site or submit your information.

Information we collect

Information you give us directly

When you fill out an estimate form, call, text, email, or talk with a member of our team, we may collect:

• Contact details: your name, phone number, email address and property address.
• Project details: the service you need (inspection, repair, replacement, installation or water damage), the age and condition of your roof, your preferred timing, and anything else you tell us about the job.
• Scheduling details: availability, gate codes or access instructions, pets on the property, and who will be on site.

Property and inspection records

Our inspections produce records tied to your property. These may include photographs and video of your roof, attic and exterior, infrared or moisture-detection imagery, aerial or measurement data, notes on damage and materials, and the digital photo report we prepare for you. We treat these as records of your property and of our work on it. Our roof inspection checklist explains what an inspection covers.

Insurance and claim information

If you ask us to document storm or hail damage for an insurance claim, we may handle your carrier's name, your claim number, your adjuster's contact details, the insurer's scope of loss, and related correspondence. We collect this only when you ask us to, and we use it only to document the damage, meet your adjuster on site and price the work. We do not negotiate claims on your behalf, because in Texas that is the role of a licensed public adjuster. Our roof insurance claim guide walks through how the process works.

Payment information

Card and electronic payments are handled by third-party payment processors. We do not store full card or bank account numbers on our systems. If you apply for financing through an option we offer, your application goes to that provider under its own privacy policy. We keep invoices, receipts and payment records for accounting, warranty and tax purposes.

Information collected automatically

Like most websites, this site logs technical information when you visit: IP address, browser and device type, operating system, referring page, pages viewed and time on the site. This comes from server logs, cookies and similar technologies, and we use it to keep the site working, understand which pages are useful, and block spam form submissions.

How we use your information

We use the information above to:

• Respond to your estimate request, question or emergency call.
• Schedule and perform inspections, repairs, replacements and installations.
• Prepare quotes, contracts, change orders, invoices and photo reports.
• Order materials and coordinate the people and suppliers working on your project.
• Register and administer manufacturer and workmanship warranties (see our warranty information).
• Document damage for an insurance claim when you have asked us to.
• Send appointment confirmations, project updates and follow-up on completed work.
• Send occasional maintenance reminders or service information, which you can opt out of at any time.
• Improve the website, our service and our estimating accuracy.
• Meet legal, tax, permit, insurance and recordkeeping obligations, and resolve disputes.

We may use photographs of completed work in marketing. When we do, we use images of the roof itself and never publish your name, street address or contact information alongside them. If you would rather we not use photographs of your property at all, tell us and we will honor that.

Phone calls, text messages and email

When you give us your phone number on a form or over the phone, you agree that we may contact you about your request, including by call and text message, at the number you provided. Message and data rates may apply. Message frequency varies with the stage of your project.

Consent to receive marketing calls or texts is not a condition of buying anything from us. You can withdraw consent at any time: reply STOP to any text to opt out, reply HELP for help, use the unsubscribe link in any marketing email, or tell us by phone at (737) 530-3390 or in writing. We will honor the request promptly for the channel you asked us to stop using.

We do not sell or share mobile phone numbers or text-message consent with third parties for their marketing. Your number is used only by us and by the service providers who send our messages for us.

Even after you opt out of marketing, we may still need to send transactional messages about active work, such as appointment times, arrival windows, permit or inspection scheduling, and warranty or invoice matters.

Calls to and from our office may be recorded for quality and training. Where a call is recorded, we will tell you at the start.

Cookies and analytics

We use cookies and similar technologies to keep the site working, remember form input, measure traffic and page performance, and reduce spam submissions. Some are set by third-party services such as analytics providers and form or spam-protection tools, which collect usage data under their own privacy policies.

You can block or delete cookies in your browser settings, though blocking them may affect parts of the site, including forms. Analytics providers also offer their own opt-out tools. We honor browser-based opt-out preference signals such as Global Privacy Control.

When we share information

We do not sell your personal information, and we do not give or rent it to other companies for their own marketing.

We share information only in these situations:

• Service providers who work for us: website hosting, form and email delivery, analytics, phone and text messaging, scheduling and estimating software, payment processing and accounting. They may use the information only to provide services to us.
• The people who do your job: installers, subcontractors and suppliers who need your address, access details and project scope to perform the work or deliver materials.
• Manufacturers: to register a product warranty in your name where the warranty requires it.
• Your insurance carrier or adjuster: only when you have asked us to document a claim, and only what is relevant to that claim.
• Financing providers: only if you apply for financing through an option we offer.
• Permits and inspections: the property and project details a city or county permit office requires.
• Legal and safety reasons: to comply with law or a subpoena, to meet an insurance obligation, to enforce a contract, or to protect the rights, property or safety of our customers, our team or the public.
• Business transfer: if the business is sold, merged or reorganized, customer records may transfer as part of that transaction, subject to this policy.

How long we keep information

We keep information as long as we need it for the purpose it was collected, and then as long as the law or a warranty requires.

• Estimate requests that do not become jobs: kept for a limited period so we can follow up and reference the quote, then removed from active systems.
• Completed project records: contracts, invoices, inspection photos and warranty documentation are kept for the life of the applicable warranty and any legally required period after it, because we need them to honor warranty claims years later.
• Insurance claim records: kept as long as needed to support the claim and any dispute arising from it.
• Website analytics: kept in aggregate or de-identified form under our analytics provider's retention settings.

How we protect information

We use reasonable administrative, physical and technical safeguards to protect the information we hold. The site is served over an encrypted HTTPS connection, access to customer records is limited to people who need it, and payment data is handled by processors rather than stored by us.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. Please do not send sensitive information, such as a Social Security number, driver's license number or full financial account number, through our website forms or by email. We never ask for those through the website.

Your choices and your rights

Wherever you live, you can:

• Ask what personal information we hold about you.
• Ask us to correct information that is wrong or out of date.
• Ask us to delete information, subject to records we must keep for warranty, tax, insurance or legal reasons.
• Opt out of marketing calls, texts and emails.
• Ask us not to use photographs of your property in marketing.

Texas residents

Under the Texas Data Privacy and Security Act, Texas residents have the right to confirm whether we process their personal data, to access it, to correct inaccuracies, to have it deleted, to get a portable copy, and to opt out of targeted advertising, the sale of personal data, and profiling that produces legal or similarly significant effects. We do not sell personal data, and we do not use it for targeted advertising or that kind of profiling.

To exercise a right, contact us using any of the methods below. We will verify your identity using the details you gave us when you first contacted us, and we will respond within 45 days. If we need more time, we may extend that once by up to another 45 days, and we will tell you within the first 45 days if we do.

If we decline your request, you may appeal by replying to our decision or contacting us with "Privacy Appeal" in the subject line. We will respond to an appeal within 60 days and explain our decision in writing. If we deny the appeal, you can file a complaint with the Texas Attorney General.

Residents of other states

If you live in a state with its own consumer privacy law, you may have similar rights. Contact us and we will handle your request under the law that applies to you. We do not charge for, or discriminate against anyone for, exercising a privacy right.

Children

This website is meant for adults who own or manage property. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we will delete it.

Links to other websites

Our site may link to manufacturers, financing providers, insurance carriers, government agencies or other third parties. We do not control those sites and are not responsible for their content or privacy practices, so please review their policies before giving them information.

Changes to this policy

We may update this policy as our business, technology or the law changes. When we do, we will update the "Last updated" date at the top of this page, and material changes will be posted here before they take effect. Continuing to use the site or our services after an update means you accept the revised policy.

How to reach us

If you have a question about this policy, want to know what information we hold, or want us to stop contacting you, reach out and a real person will handle it.